Refund policy
Return & Refund Policy
Last Updated: August 2026
At Rule 19 Golf, we want you to be happy with your gear. If something isn’t right, we’ll do our best to make it right.
Returns
We accept eligible returns within 30 days of delivery.
To be eligible for a return, merchandise must be:
- Unworn, unused, and unwashed
- In its original condition
- Free from stains, odors, pet hair, or other signs of wear
- Returned with original tags and packaging when applicable
- Accompanied by proof of purchase
Socks
For hygiene reasons, socks may only be returned or exchanged if they are unworn, unwashed, and in their original unopened packaging.
Once socks have been worn, tried on, washed, or removed from sealed packaging, they are not eligible for return unless they arrived damaged or defective.
Apparel, Polos & Shirts
Shirts, polos, shorts, outerwear, and other apparel may be returned within 30 days as long as they are unworn, unwashed, and have their original tags attached.
Hats & Accessories
Hats and accessories may be returned within 30 days provided they are unused and in original condition.
Final Sale Items
Items marked Final Sale, clearance merchandise, gift cards, and customized or personalized products cannot be returned or exchanged unless they arrive damaged or defective.
Exchanges
Need a different size or style? Contact us and we’ll help with an exchange, subject to product availability.
The fastest option may be to return the original item and place a new order for the replacement.
Damaged, Defective or Incorrect Items
If your order arrives damaged, defective, or you received the wrong item, contact us as soon as possible.
Please include:
- Your order number
- A description of the issue
- Photos of the item and packaging
If the issue is our mistake, Rule 19 will cover the cost of making it right.
Refunds
Once your return is received and inspected, we’ll notify you whether your refund has been approved.
Approved refunds will be issued to the original payment method.
Please allow approximately 5–10 business days after the refund is processed for it to appear on your account. Processing times may vary depending on your bank or credit card provider.
Original shipping charges are non-refundable unless the item was damaged, defective, or incorrectly shipped.
Return Shipping
Customers are responsible for return shipping costs unless the product arrived damaged, defective, or incorrect.
We recommend using a trackable shipping service. Rule 19 is not responsible for returned packages that are lost in transit.
Orders Returned to Sender
Orders returned to us because of an incorrect or incomplete shipping address may be refunded for the merchandise once received. Original shipping charges are not refundable.
Contact Us
Questions about a return or exchange?
Rule 19 Golf Co.
Email: info@rule19co.com
Website: playRule19.com
Comfort without penalty.